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Tel: 0161 653 0700

Innovative Thinking | Engineered

FAQ

In order to help you, we have compiled this list of frequently asked questions. Please choose from one of the following categories:

After-sales Care & Warranty

Basic Product Info

Commissioning

Consultancy

Delivery & Installation

Manufacturing

Payment Terms

Products & Bespoke Solutions

After-sales Care & Warranty

I want a service plan for my system, can you provide one?

Yes, we would be happy to quote you for an appropriate service plan for your system.

What if something goes wrong after that period is up?

Please call us on 0161 653 0700 and we will arrange for an engineer to assess the situation.

What is not included in your warranty?

Parts not of our manufacture are subject to the warranty of their makers only.

What guarantee do you give on your workmanship?

The standard warranty is 1 year from the date of delivery/installation, to repair or replace any part of our manufactured products which proves defective due to faulty workmanship or material (fair wear and tear excluded).

Basic Product Info

What will I need to have as back-up spares once the job is completed?

As part of our service we will supply you with a spare parts list for consumables and other recommended spares. Most lists would include for example: filters, fan belts, motors, bearings etc.

What electrical control equipment is included?

All our standard booths come with direct on line starters. Optional extras include PIR detectors (passive infra-red sensors) which only allow your booth lights to be on when spraying is taking place, and the Aztec system, which only allows your spray booth fans to run while spraying is taking place and shuts fans off shortly after spraying finishes.

We usually recommend both extra options, as the energy savings outweigh the initial extra expense.

What lighting options can you supply?

The standard option is a 1500mm twin tube light fitting which comes complete with reflector, also available are energy-efficient high frequency fittings.

Do your products come powder coated?

We have several standard powder coating choices, along with the option to customise your system to your own corporate colours.

How long can I expect my filters to last?

This depends on the paint/lacquer being used, and the usage of the booth. We will recommend the ideal filter option for your needs and be able to advise you when the filters should need replacing once we have full details from you.

I need a system installing outside, can you do this?

Yes, our products can be weather-proofed to use externally, this will be discussed and all options considered during your consultation.

How much free space do I need around my booth?

Please contact our sales team who will be happy to advise you.

Commissioning

What does this entail, and how long does it take?

We offer a comprehensive range of plant commissioning to assess and refine your system until it is running at optimum performance level and energy efficiency. We have invested in some of the latest diagnostic, data logging and test equipment, which helps us ensure that our installed facilities will give years of trouble-free service.

Depending on the size and complexity of your system this stage of your order will take 1-3 days.

Consultancy

I want to be kept informed through the life-cycle of my order; will you give me regular updates?

Yes, we will keep you up-to-date through every stage of your order. Our Contracts Manager will be your contact once your order is placed and he will liaise with you for the duration of the order, arranging delivery, installation*, and commissioning* of your plant to suit, and going through any issues that may occur.

*where appropriate

Can I change my mind and amend my specification?

We are here to give you the best solution possible, and if you want to change your mind, make an addition, remove something, or simply want to review the whole system, we will work with you to determine what will be best suited to meet your needs.

Is there a charge for this?

No, the consultation(s) and subsequent quotation are F.O.C.

How long does it take to get a quote?

Quotes can take as little as 24-48 hours to prepare depending on the complexity of the enquiry. Quotes for more elaborate systems will take longer, and may involve more than one consultation; our consultant will let you know at the end of your initial meeting.

I want to prepare for my meeting, what information do you need from me?

The more information we have the better placed we will be to offer you the system that fits your circumstances. We will need some or all of the following details:

  1. Your product range and throughput.
  2. The type of material being applied.
  3. Practical considerations such as location and ducting needs, along with any physical restrictions which would affect the contract.
  4. Technical specifications such as dimensions, filter requirements, extraction rates, lighting needs etc.
  5. Your delivery, installation and commissioning requirements.
  6. Your timeframe.
  7. Your budget.

How does this work?

We will call you initially to get some basic information, and arrange to meet with you to obtain comprehensive details regarding the system you need, your timeframe and your budget. We will then determine the optimum system to meet your requirements and specifications, and offer more than one option where possible. Your quote will then be prepared and remain valid for 30 days, giving you time to consider all options and make a decision.

Delivery & Installation

I want to install my own system; will you just manufacture and deliver?

Absolutely, your quotation will reflect manufacture and delivery only, at which point you will be able to install your product / system yourself, or engage a third-party to do this for you.

When can I expect installation to start?

Installation can start on the day of delivery, or shortly afterwards in line with your agreement. Some customers may want to take delivery and wait for installation for one reason or another – no problem, as long as the products can be stored in accordance with our guidelines.

What equipment / resources might I need to provide in order to safely receive the delivery of my order?

Complex or large orders we send via a haulier supplied by ourselves, and we will advise you of the ETA, and recommend what you will need beforehand.

We deliver smaller orders ourselves and would commence installation on the same day where feasible.

When can I expect delivery?

We will agree a delivery date with you as part of the consultation process, which will be an estimated date dependent on many things such as manufacture running to schedule, your premises being available for delivery, and timely payment of invoices.

Manufacturing

Who will make my product / system and where?

Our own highly skilled team will make your product / system at our facility in North Manchester. The Industrial Spray Solutions team includes mechanical production engineers, graduate design engineers, skilled sheet metal workers, fabricators and mechanical fitters. We have invested in some of the latest automated CNC machinery and CAM software packages at our premises in North Manchester, in order to maximise production and overall product quality.

Payment Terms

What are your payment terms?

Payment terms are negotiable, but generally for smaller orders we split the payments into a 3-stage plan, this involves:

  1. A deposit payment with the order.
  2. A pre-delivery/installation payment.
  3. A final payment on completion/acceptance of the order.

For larger, more complex and therefore more costly systems we would agree a 5-stage plan generally as follows:

  1. A deposit payment with the order.
  2. A pre-manufacture payment.
  3. A pre-delivery payment.
  4. A payment after installation but pre-commissioning.
  5. A final payment on completion/acceptance of the order.

Products & Bespoke Solutions

Do you cover the whole of the UK?

Yes, we do not limit ourselves to any specific area at all. We have also acquired overseas contracts and would be happy to discuss your requirements wherever the destination may be.

What if I can’t see what I need on your website?

Please use our Contact page and let us know what you need, we specialise in bespoke systems which are individual to each customer and we are confident that we will be able to fulfill your needs.

What if I need some modifications to an existing booth?

No problem, we offer a comprehensive service which includes assessing your existing system and offering you options based on future requirements, time frame and budget.

Do you supply standard spray booths as well as custom-made or bespoke systems?

Yes, we can supply you with any size standard spray booth or other standard size equipment to suit your requirements.

Can you provide a complete turnkey solution for me?

Yes, we have the resources, knowledge and expertise to design, manufacture, deliver and install a full system for you from initial contact to final handover.

I know what I want, how do I contact you to get a quote?

Call us now on 0161 653 0700, or send us a message using our contact form and we will get back to you to obtain some basic details and arrange a meeting – see our consultancy page. Once we have all the information we will then produce a quote based on your needs.

  • The contract was completed to time and budget, demonstrating an exceptional degree of professionalism. Right from the outset we were most impressed with the personalised approach taken…. The ISS contract was completed with excellence and to expectation, whilst the cost remained highly competitive, I have no hesitation in recommending ISS to other companies looking to invest in a new spray booth or finishing plant.

    Dr Adrian Covill, Luchinni
  • ISS have provided fantastic customer service throughout this project, bending over backwards to meet the requirements of Cummins and always going the extra mile to ensure that this plant met the strict needs of our production requirements. No other company that I have worked with during my time at Cummins has been so accommodating to our needs. This dedication and the confidence it has instilled to us in ISS shows in the repeat business that Cummins has awarded to ISS at our sites across the UK.

    Keith Stoneystreet, Cummins Kent
  • This was an exciting project to work on, to be at the forefront of developing equipment used in new manufacturing processes presents its own unique challenges. But being able to work closely with OEM’s to develop a system that proves the process and sets standards for all future projects is hugely rewarding.

    Barry Shaw – ISS Project Manager and Technical Lead – Aston Martin project
  • I.S.S. conducted all work on site within schedule and conducted themselves in a professional manner providing all necessary documentation at the front end of the project and also causing minimal disruption to our production flow. Communication and support has been excellent from start to finish and Cascade would not hesitate in using I.S.S. for future projects. The installation has now been commissioned and has more than fulfilled Cascades requirements.

    Jed Shaw, Cascade
  • One of the most organised projects we have ever been involved in.

    Mark Hynd – MB Air Systems Product Finishing Specialist – Rolls Royce project